iPad, Glow, Teams help sheet
We will outline below some of the common issues found in iPads and Glow and Teams and how you can fix them yourselves or where to ask for help in fixing issues.
There have been a number of problems that have occurred over the last couple of weeks. The main one is to do with proxy settings and the Inspire Learning Team are working to fix this. Normal problem solving measures aren’t working. It is frustrating but please rest assured it is not just you that is having difficulties.
Class teachers emailed all parents/ carers last week. If you have not received this email, please check your emails and your email junk folders. This is the best way of keeping in touch with your child’s teacher and it is your child’s teacher who you should get in touch with first. If you think we might have the wrong email address for you please get in touch so we can update our records.
Locked out of Glow/ Teams:
Not connecting to the internet/ safari taking too long to respond:
Settings > input username/ password- should look something like: cluster1jsmith118
password should be something like 2018
iPad locked due to incorrect passcode entry:
For apps such as sumdog, if your child cannot login, please contact your child’s teacher. It is the teacher who set up these accounts and will have access to details. If sumdog is not connecting try the ‘not connecting to the internet’ solution above.
Please install software updates when they are available
Please keep all login information in a safe place (inside the iPad case is usually the best) and keep a spare copy somewhere